Refund Policy

Refund Policy

• Introduction

Meem Continental Logistics (MCL), we strive to provide excellent service and customer satisfaction. This Refund Policy outlines the terms under which you may request a refund for services purchased through our website .

• Eligibility for Refunds

Refunds may be issued under the following circumstances:

• Service Cancellations: If you cancel a shipment or service before it has been processed or dispatched, you may be eligible for a full or partial refund.
• Service Errors: If there was an error in the service provided by us, such as incorrect routing, mislabeling, or failure to deliver due to our fault, you may be eligible for a refund.
• Non-Delivery: If the cargo is not delivered within the promised timeframe and the delay is not due to reasons beyond our control (e.g., natural disasters, customs delays), a refund may be considered.

• Non-Refundable Services

Certain services are non-refundable, including:

• Completed Shipments: Once a shipment has been processed and dispatched, it is generally not eligible for a refund.
• Customs Fees and Duties:Any customs fees, taxes, or duties paid are non-refundable.
• Special Handling Charges:Fees for special handling, express services, or other premium services are non-refundable once the service has been initiated.

• Refund Request Process

To request a refund, please follow these steps:

• Contact Customer Support: Contact our customer support team at director@meemcontinental.com within 7 days of the service date to initiate a refund request.
• Provide Documentation: You may be required to provide documentation such as your order number, proof of payment, and details of the issue to support your refund request.
• Review Process: nce we receive your refund request, we will review it and notify you of the outcome within 5 business days.

• Refund Method

Approved refunds will be processed as follows:

• Original Payment Method: Refunds will be issued to the original payment method used at the time of purchase.
• Processing Time: Refunds may take 7 business days to appear on your account, depending on your payment provider.

• Exceptions and Exclusions

Refunds will not be granted in the following cases:

• Incorrect Information: Refunds will not be issued if the issue was caused by incorrect or incomplete information provided by the customer, such as wrong delivery address or incorrect shipment details.
• Customer Cancellation: If a customer cancels a service after it has been initiated or is in progress, no refund will be provided.

• Changes to the Terms

We reserve the right to modify these Terms at any time. Users will be notified of any significant changes.